Shipping policy
Shipping Methods
We offer the following shipping options for your convenience:
- Standard Shipping: 5-17 business days
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). Orders placed after 3 PM EST will be processed the next business day.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Package weight and dimensions
- Shipping destination
- Selected shipping method
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.
International Shipping
We ship to most countries worldwide. Please note:
- Customs fees and import duties are the responsibility of the recipient
- Delivery times may vary due to customs processing
- Some restrictions may apply to certain destinations
Shipping Restrictions
We currently cannot ship to PO boxes or military addresses. Some remote locations may have limited shipping options.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 7 days of delivery (or expected delivery date for lost packages). We will work with the carrier to resolve the issue.
Returns Due to Shipping Errors
If you receive an incorrect item due to our error, we will cover return shipping costs. Please contact us to arrange the return.